1. What the System for the Integrated Measurement and Improvement of Productivity (SYMAPRO) is?

SYMAPRO is a learning system in the organizations aimed at attaining the objectives of the area and of the organization, which have been previously agreed upon by involved persons.  

2. How is learning defined in SYMAPRO?

It is defined as the creation of meanings as from past or present events that are useful for the behaviour in the future.    

3. How is productivity defined in SYMAPRO?

It is defined and measured as effectiveness, i.e. the efficient result of the objectives established by the organization within a determined period.  

4. Which is the link between productivity and training in SYMAPRO?

It allows linking productivity in organizations with a systematic review of the labour competence of the staff, who actively participate in identifying and overcoming obstacles in production processes.

In practice, training activities occur throughout the different components, as an example:

• Measurements can be made jointly between the supervisor and one or two members of the team.  The very act of measuring and passing the results to the data processing system, are training instances.
• Scheduling feedback meetings allows planning of training capsules in terms of the competencies to develop.  

5. Which is the link between productivity and motivation in  SYMAPRO?

How to understand the effectiveness and meaning given to data is important in the model.

SYMAPRO base is to improve organizational productivity from a change in staff behaviour, following a change in motivation.

This change in behaviour would be geared to improve the strategies on how to perform the tasks and functions, reducing idle-time and effort. 

Motivation is considered the key factor for staff to look for new strategies and ways of how to solve a goal and/or task. 

Measurement indicators identified should correspond to improve productivity through staff motivation.