SYMAPRO in Mexico: Tourism Sector
Consolidate, in the tourism industry, social dialogue in competency management, safety and health in work, social welfare and systematic incorporation of gender, strengthening and disseminating the experiences aimed at a sustainable improvement of productivity and DW practices.
Enterprises of the tourism sector
SYMAPRO is being applied in three regions of Mexico:
- Mexico City (Federal District)
- Morelos
- Bahía de Banderas
| Region | Organizations |
| Mexico city |
|
|
Morelos |
|
| Bahía de Banderas |
|
Each hotel chose one or two areas as a pilot experience, foreseeing to apply it to all the organization. This multiplying effect is being carried out in some hotels.
The areas where it has been applied are food and beverage; stewards; housekeeping, laundry and maintenance.
Currently, some hotels are in the first phase of implementation, which is the Marathon of improvements and others have begun the second stage referring to feedback.
The hotels are in several stages of implementation process.
- Competence-based training.
- Promoting decent work.
- Measurement of productivity.
In the three regions overall improvements in working conditions have been identified:
- A downstream and upstream communication model was established in all the organization.
- Workers get involved in decision making, provide solutions and generate proposal for improving continuously, allowing capitalization, develop and recognize talent, experience, knowledge and skills of the team.
- Staff awards scheme integrating incentives at personal, group and organizational level.
- Leaders have developed new competences to take on the role of facilitators of their teams.
- A new paradigm regarding measurement of culture, considered fundamental to the improvement processes.
